Customer experience (CX)

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Payers

J.D. Power: MA beats commercial plans on consumer satisfaction

A new report suggests that consumer satisfaction with Medicare Advantage plans is notably higher than with commercial insurance.
Paige Minemyer Aug 20, 2024 4:35pm
smartphone with AI concept chatbot AI voice agent

Startup rolls out gen AI tools for Medicare insurers, brokers

Aug 14, 2024 10:00am
A pharmacist pulls a product down off of a shelf

Consumer satisfaction with mail-order pharmacies rises: survey

Aug 12, 2024 4:30pm
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Payer Roundup— NC eyes $4B in medical debt; Express Scripts sued

Jul 31, 2024 5:30pm
Customer experience concept

J.D. Power: Gap widens between plans with best, worst experience

May 29, 2024 8:00am
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Carallel rolls out new app designed to support family caregivers

May 28, 2024 3:50pm